posted on: 21st July 2008 by
danny in
Random
I’ve recently joined Fitness First Rockdale in hopes of returning to my exercise routine which has been non-existent for the past 6 months, ever since I got back from my holiday and started full time work.
Despite all the warnings and cautions I’ve received from other peopl with regards to joining Fitness First, I still went ahead because of its convenience where you can access Fitness First facilities worldwide and pool facilities that can be found at the Rockdale branch.
My main let down is that it took almost 4 weeks for me to receive my starter pack. But that isn’t the main concern really. The main concern is that whenever I asked whether there was stock, each employee would give me a different excuse saying that stock was unavailable so just wait, stock is in the store room but they don’t have the keys, stock is coming in next week and so on.
So I suppose you’d get the feeling you’re being lied to. It isn’t that unreasonable if they just said that stock is being ordered and will be available within a month or so instead of making up stories.
Another annoying thing about Fitness First Rockdale is that in the weights section, you can never find the free weights in order or on the benches. It is always scattered all over the floor. Not only is this an OH&S issue, sometimes I’ll have to go looking for it all over the place. And yes, I’ve tripped slightly over them a couple of times already.
The conditions of the free weights aren’t very good as well as people don’t really give a rat’s ass and just keep dropping the weights on the floor. Oh yes, after using it, they just leave it there too and not put it back to the rightful place.
Also one of the main reasons why I joined is because I was promised a free 3 week membership and guess what? I got charged after 2 weeks. So I went to make a complaint only to find out that all their sales consultants leave at 7pm. Well, I get off work at 6pm and probably won’t get there by 7pm. Doesn’t really help does it?
So I make a complaint online only to receive this auto responder message,
Thank you for your feedback. Your form has been forwarded to the Fitness First Customer Service Centre. A representative will be in contact with you shortly.
So far no news from them.
Despite all my rantings, the facilities are ok overall but definitely not the best Fitness First branch I’ve been to, nationally and internationally.
Pretty disappointing.
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